FAQ | concupisco.com

IS THIS COMPANY LEGITIMATE, OR DID IT MAKE AN OUTLANDISH OFFER IT CAN'T REALLY FULFILL?

VDBE Commerce LTD is in the online business since 2006. Ever since it was established its purpose has always been to get as much as possible satisfied customers and have achieved great success in this field.

IS YOUR WEBSITE SECURE?

We take website security issues very seriously and use the latest industry-standard SSL (secure sockets layer) encryption to protect your personal information. Please notice the small pad-lock icon in the locked position that will appear in the lower- right corner or https upper-left corner of your browser during each of the pages of the checkout process. https signals the browser to use an added encryption layer of SSL/TLS to protect the traffic. We work very close with some of the world leading banks and we comply with their security policy.

HOW LONG WILL MY DELIVERY TAKE?

Where your items are in stock we aim to dispatch ALL orders received by 4pm (GMT) the same day.

UK deliveries should usually reach you within 3 - 5 working days of dispatch.

Europe: 3 working days - 10 working days

USA & Canada: 5 working days - 14 working days

Rest of the world: 10 working days - 14 working days

We have no control over the postal services used and therefore can not guarantee how long deliveries will take. However, UK deliveries should usually reach you within 3 – 5 working days of dispatch.

HOW DO I TRACK MY ORDER?

ALL orders will be sent by means of a delivery service that requires the order to be signed for on receipt. Tracking results can take 24 hours to update from the time of shipment. You can also track the shipment of your package by clicking on the tracking link that will be included in your shipment confirmation email.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We currently accept VISA, VISA Electron, Mastercard, Maestro (UK issued), Maestro (non UK issued), SOLO, American Express, Bank Transfer and PayPal.

WHAT CURRENCY DO YOU TAKE?

We only accept the UK Pound Sterling (GBP). Customers outside of the UK will be billed in Sterling. However the currency convertor we provide is for your facilitation and uses the European Central Bank official exchange rate for foreign currencies. Please note that a very slight difference might occur in the exchange rates between your bank and the European Central Bank. For more info:

ecb.int/stats/exchange/eurofxref

I NEED MORE INFORMATION ABOUT A PRODUCT?

We include as much information as possible about a product on the product page itself. Usually, more detailed information like product sizing and materials can be found on the product page. If you need more detailed information, please contact us at info@concupisco.com quoting the product.

WHY SHOULD I PRE-ORDER A PRODUCT?

It’s convenient. You can go to work or go on vacation on release day knowing that your pre-order will be shipped right to your door.

It’s guaranteed. Pre-ordering ensures that you’ll receive the hottest products as close to (but not before) the release date as possible.

Concupisco.com is proud to offer hundreds of items that can be ordered online before they are released such as underwear, beachwear - thongs, g-strings, tanga, bikini and mini brief underwear, boxer brief, loose fit boxer shorts, plus swimming G – shorts and board shorts and more. Each item has a release date (usually determined by manufacturer), which represents the scheduled date on which the product is either available in our stores or to be shipped.

HOW DO I PRE-ORDER AN ITEM?

1. Add the item to your basket.
2. Process through the check out.
3. After you place your order and check out, you will receive an e-mail confirming your order.

WHEN WILL I RECEIVE MY PRE-ORDERED PRODUCTS?

Once your pre-ordered product is available, you will be notified with an e-mail that it has been shipped. It should be delivered on or around the release date. Pre-ordered items will not be delivered prior to the release date.

WHAT WILL BE DONE WITH MY CONTACT INFORMATION AFTER THE ORDER?

Your details are strictly kept confident and will in no way be presented to any third party. Please note that We do not store credit/debit card details.

SHOULD I EXPECT MORE COMMUNICATION FROM THE SELLER?

You will be contacted at your e-mail once the parcel is dispatched with details on tracking number and web address where you can obtain detailed information.

CAN I CHANGE MY ORDER?

Once your order has been confirmed, unfortunately it is not possible for you to change it prior to dispatch. This does not affect your statutory rights.

CAN I COME BUY PRODUCTS DIRECTLY FROM YOUR WAREHOUSE?

Unfortunately, we are not currently set up to process orders directly at our warehouses. We hope to be able to allow this soon, so please check back soon.

WHAT IS YOUR RETURN POLICY?

We are confident that you will be happy with your purchase. If for any reason you are not totally satisfied with your order please contact us at info@concupisco.com

All returns for exchange or otherwise are only possible on prior agreement with Concupisco.com. We accept returns for the exchange of faulty items or items that do not fit.
We do not accept the return of change of mind purchases and we do not issue refunds other than with store credit.
Where You wish to return or exchange any Goods, You must follow the procedure set out below:

1. The Goods should be sent back to Us in their original packaging and with their labels attached;
2. You should include with any returned Goods a copy of the invoice and a brief note detailing the reason for return;
3. Where you wish to exchange the Goods please make sure You provide Us with full details of the Goods You wish to purchase in exchange;

For more information please check our Terms and Conditions

WITH WHOM DO I GET IN TOUCH IF THERE IS A PROBLEM WITH MY ORDER?

You can always contact us at info@concupisco.com for any outstanding issues.

IS IT REALLY WORTH THE PRICE?

Indeed it's worth the price for every single product!

Concupisco.com has an exclusive representative and dealership rights for the best fashion, luxury and everyday designs from brands all around the world.

Concupisco.com sourced only the finest and most innovative menswear, underwear and swimwear for men.

Concupisco.com is always open for more interesting brands to be introduced to the selection - so if you own or know a brand that would fit into the Concupisco.com portfolio please let us know via the Contact us page.